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Frequently asked questions
GoodWatch offers monthly and annual memberships. Both include unlimited access to every available series and episode, plus new shows added while your membership is active. Both plans are completely ad-free.
- Annual membership — includes a 3-day free trial, followed by one annual payment. Annual pricing may vary depending on the promotional offer available when you subscribe. Your exact price and renewal date are shown before you confirm your membership.
- Monthly membership — $14.99 per month, billed monthly. The monthly plan doesn't include a free trial, so access begins immediately.
Both memberships renew automatically until canceled. You can cancel anytime from your profile menu at goodwatch.com/watch → Manage billing. Unless otherwise stated, you keep access through the end of your current billing period.
If a renewal price changes, we'll notify you in advance.
The annual membership starts with a 3-day free trial. You'll enter a payment method to begin, but nothing is charged during the trial — you get full access to the whole library from the first minute.
Cancel any time before the 3 days are up and you're never charged — you keep watching until the trial ends. If you don't cancel, your first annual payment is taken automatically at the price shown when you subscribed, and the membership renews annually after that. If a renewal price changes, we'll notify you in advance.
The monthly membership doesn't include a free trial — it bills $14.99 per month from the start.
Everything. One membership unlocks the entire GoodWatch library — every series and episode we have today, plus all the new shows we add while you're a member.
There are no ads, no add-ons, and no per-episode charges. New episodes arrive at no extra cost — there's never anything else to buy.
The annual and monthly memberships include exactly the same content and features — the only difference is how often you're billed.
No. If you bought Lifetime Access, it's yours — we're honoring it exactly as promised. You don't need to start a membership, and you will never be billed for one.
Nothing about how you watch changes: sign in with the same email and password, on the same devices, and everything stays unlocked — including the new shows we keep adding.
If you're ever asked to subscribe while signed in to your Lifetime account, that's a mistake on our end — email help@trygoodwatch.com and we'll fix it right away.
You can cancel online at any time, in three steps: open goodwatch.com/watch, tap your profile in the top corner, and choose Manage billing. That opens our secure billing portal, where Cancel plan ends the membership.
Your membership stays active until the end of the period you've already paid for, and you won't be billed again. If you cancel during your free trial, you keep access until the trial ends and you're never charged.
If your membership was purchased through the Apple App Store or Google Play, that subscription is billed by Apple or Google and only they can cancel it — use Settings → [your name] → Subscriptions on an iPhone or iPad, or Play Store → profile → Payments & subscriptions on Android.
Can't find your membership — for example, you signed up in a different browser or with another email? Write to help@trygoodwatch.com and we'll take care of it right away.
All of it lives in the same billing portal, run securely by Stripe — our payment processor. It shows your current plan, the exact amount you pay, and your next billing date, and it lets you:
- Add or update your payment method
- Update your billing name, email, and address
- Download past invoices and receipts
- Cancel your membership
Want to move between the annual and monthly memberships? Email help@trygoodwatch.com and we'll switch you over.
If your membership was purchased through the Apple App Store or Google Play, your card, receipts, and plan changes live in Apple's or Google's subscription settings instead — we can't see or change those from our side.
The 3-day free trial on the annual membership means you can try GoodWatch and walk away without ever being charged — cancel before it ends and there's nothing to refund.
If you were charged and GoodWatch isn't the right fit, we back it with a 7-day money-back guarantee: email us within 7 days of the charge and we'll refund it in full — just write to help@trygoodwatch.com.
Please write in from the email address on your account so we can find your payment quickly. A quick note on what didn't work for you is always welcome, but never required.
If your membership was purchased through the Apple App Store or Google Play, the payment went to Apple or Google rather than to us, and only they can refund it — request it at reportaproblem.apple.com or through Google Play support. Not sure where you signed up? Email us and we'll look it up.
Once your membership is active, you're a couple of steps from watching:
- Set your password. Right after checkout we'll ask you to choose a password — that, plus your email, is how you'll sign in from now on.
- Start watching on the web at goodwatch.com/watch — nothing to download.
- Get the iPhone or iPad app from the App Store and sign in with the same email and password.
Your membership is tied to your account, so there's nothing to “restore” — sign in on any device and everything is already unlocked, including your saved shows and where you left off.
Right after you sign up, we take you straight into GoodWatch and ask you to set a password. Use that password together with the email you entered at checkout whenever you sign in.
Coming back later, or signing in on another device? Head to the sign-in page, enter that same email and password, and you're back in.
Forgot your password? You can reset it in a few seconds.
Yes. Your membership lives with your account, not a single device. Sign in with the same email on any supported device — iPhone, iPad, or the web — and everything's there.
Your saved shows and watch progress sync across devices too, so your kids can start an episode on the couch and pick it right back up on the go.
Of course — GoodWatch is built for your whole family. Everyone in your household can watch on the same account, across all of your family's devices. One membership covers all of you.
We just ask that you keep it within your own household and don't share your login outside your home, in line with our Terms.
Yes — keeping kids safe is the entire reason GoodWatch exists. Every series is original, made-for-kids animation, and each episode is reviewed and approved by our team before it ever appears in the app.
There are no ads, no user-uploaded videos, and no comments — so there are no surprise recommendations or outside links pulling your child toward something you didn't choose. What you see is exactly what they watch.
GoodWatch is made for kids roughly ages 2–14, spanning preschoolers all the way up to tweens and young teens. Every story is gentle and age-appropriate — the kind of thing you're happy to leave on.
- Toddlers (2–4): simple, calming stories with familiar characters.
- Preschool (3–5): playful adventures about friendship, feelings, and curiosity.
- Grade school & up (6–14): richer stories with a little more humor, heart, and adventure.
You know your family best — younger and older kids are always welcome too.
You can watch GoodWatch right now on iPhone, iPad, and any web browser. Native apps for Android and TV platforms are on the way — here's where things stand:
- iPhoneAvailable
- iPadAvailable
- Web browserAvailable
- Android phone & tabletComing soon
- Apple TVComing soon
- Android TVComing soon
- Fire TVComing soon
- RokuComing soon
Want it on the big screen today? You can cast from the web or the iOS app — see the TV question below.
You can stream GoodWatch to the big screen today by casting from the web or the iOS app.
On the web (goodwatch.com/watch): Start any show, trailer, or episode. When the player opens, use the cast controls in the player bar:
- Chromecast — In Chrome, Edge, or another Chromium browser, tap the Cast button and pick your Chromecast or Cast-enabled TV (Google TV, Android TV, and many newer Samsung and LG sets).
- AirPlay — In Safari on a Mac, iPhone, or iPad, tap the AirPlay button and choose your Apple TV or AirPlay-compatible TV.
On the iOS app: Start playback, tap the AirPlay button in the player, and select your Apple TV or AirPlay-compatible TV.
Native TV apps for Apple TV, Roku, and more are on the way.
Forgot your password? Head to Reset your password, enter the email on your account, and we'll send a code to set a new one.
Double-check you're signing in with the email you used when you subscribed — not a temporary address auto-filled by your browser.
Still locked out? Email us from the address on your account and we'll get you back in — just write to help@trygoodwatch.com.
Just send us a note at help@trygoodwatch.com from the email address on your account, and we'll take care of it for you — usually within 24 hours. No forms, no hoops.
If you have an active membership, cancelling first is worth it: you keep watching through the end of the period you've already paid for. See How do I cancel my membership or free trial? — or just say the word in your email and we'll handle both together.
Deleting is permanent — your profile, saved shows, and viewing history go with it, and we can't bring them back. You're always welcome to start fresh later.
Email us anytime at help@trygoodwatch.com. We're a small team that reads every message, and we typically reply within 24 hours — usually much sooner.
To help us sort things out fast, tell us what's happening and include the email address on your account.
Still need a hand? Email help@trygoodwatch.com